Do your products come assembled/installed?

Depending on the nature of the product, some products will be pre-assembled and delivered to you. Others may require installation on site. There is no additional installation fee.

Can I self-collect the goods?

Yes, you can self-collect the goods you ordered and save on delivery charges! Self-collection on weekdays, 9.30am-5.30pm only. Just email or call us at pengtat@singnet.com.sg6784 1021 to make the arrangement.

How much does delivery cost?

Delivery is free for all orders above $500. Should the order be less, there will be a delivery charge of $50.  

How long does it take for my item to arrive?

Each item comes with its own lead time. You can view the individual lead times on each product page! If you have any questions regarding product lead time, please email us at pengtat@singnet.com.sg

What are your delivery time like?

We deliver from Mondays to Fridays except public holidays between 9.30am to 5.30pm.

What if I am not at the delivery address when my order arrives?

We may reschedule the delivery if you are not present to receive the items even after confirming the delivery dates. For rescheduling of delivery after agreed delivery, a re-delivery charge will apply.

Is there Warranty for the product I buy and what does it cover?

Warranty period differs with each product. Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. Warranty does not apply to goods that have been altered by the user in any way.

Do you offer customisation?

Yes we do! Just email to pengtat@singnet.com.sg your requirements and we can quote you accordingly.

Do you have bulk discounts for big orders?

Yes we do! Discount will vary depending on the size of your order. Simply send an email to pengtat@singnet.com.sg with your name, contact number, company name, and requirements.

Are taxes included in the price stated?

No worries! Prices stated are inclusive of GST, we will not charge any additional taxes.

If you have any other questions please email us at pengtat@singnet.com.sg

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